Privacy Policy

Kids Giving Back (Kids Giving Back, we, us, our) is committed to protecting the privacy of individual’s personal information.  This Privacy Policy sets out how Kids Giving Back will use, hold, disclose and otherwise manage personal information it receives.

In this Privacy Policy, “personal information” means any information that can identify an individual or that can reasonably enable an individual’s identity to be determined. It may include the individual’s name, postal or email address, date of birth or financial details.  It also covers “sensitive information” such as the individual’s racial or ethnic origin, political opinions etc.

Kids Giving Back is bound by the Privacy Act 1988 (Cth) (Privacy Act), the applicable Australian Privacy Principles (APP) under that Act and any other applicable privacy laws. We take the protection of your personal information seriously.

Obtaining Consent

At or before, or if that is not practicable, as soon as practicable after, the time personal information is collected, we will take reasonable steps to ensure that the individual is aware of the matters required by the APP, including:

  • why the personal information is being collected;
  • who else the personal information might be given to;
  • the fact that this Privacy Policy contains information about how the individual can gain access to and correction of the information collected; and
  • how to contact us, including to make a complaint.

If we collect personal information about an individual from someone else, we will take reasonable steps to ensure the individual is aware we have collected the information and of the above matters.

By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with and for the purposes specified in this Privacy Policy.

You are not required to provide personal information to us. However, if you do not provide us with all the information we request, the services we provide to you may be affected.


We may collect personal information about an individual in a variety of ways, including when an individual interacts with us in person or electronically, for example when an individual accesses our website, email correspondence, written correspondence and telephone conversations.

We will only collect personal information about an individual where the information is reasonably necessary for one or more of our functions or activities. The types of personal information we collect may include the individual’s name, date of birth, address, phone number, email address, event and program attendance information and details of donations.

We may collect sensitive information about an individual (such as their race, ethnic origin, political beliefs or religion). If we need sensitive information from an individual, we will ask for their consent when we collect this information.

We will generally collect an individual’s personal information as much as possible directly from the individual. For example, through completing a form.

We may collect personal information from you through our Website or our Facebook page and when you communicate with us (including by email, telephone, in writing or in person). For individuals that use our website, we may indirectly collect their internet protocol (IP) address, device identifiers, browser type, operating system, internet service provider, location, mobile network information, pages accessed and time stamps (where relevant).

We may also collect personal information about you from third parties such as charity partners and schools.

We may also collect information using “cookies” on our Website for the purposes of operating an efficient online service and tracking the patterns of behaviour of visitors to the Website. Although you can usually modify your browser to prevent cookie use, if you do this, our Website may not work properly for you.

We will take reasonable steps to ensure that the personal information that is collected, used or disclosed by it is complete and up to date.


We collect personal information for the purpose of:

  • charities seeking volunteers;
  • the general management and conduct of our business including organising programs; and
  • complying with our legal obligations.

We may also use the personal information for any purpose:

  • for which the individual’s personal information was originally collected or have consented to;
  • any related purpose for which it would reasonably be expected to be used or disclosed;
  • for enforcement related activities conducted by, or on behalf of, an enforcement body; or
  • which is authorised or required by a court/tribunal order or an Australian law.

If we are unable to collect and/or verify some or all of an individual’s personal information, we may not be able to provide the services.

We may collect, use and disclose an individual’s personal information to provide them with information about our products and services and products offered by other parties that we believe may be of interest to them (including by way of direct mail, telephone, email, SMS and MMS, secure portals, and online advertising and marketing) or to request their feedback for research purposes. The individual always have the right to opt out of receiving such information and may exercise that right by contacting us.

Where the individual requests to cease all communications from us, we will only retain their personal information on file to the extent necessary to meet our regulatory obligations and we will only contact the individual with their consent.

Use and disclosure

We will not use or disclose your personal information for any purpose other than the purpose for which it was collected (or a related purpose) unless you have consented to that other purpose or we are permitted to do so by law.

We may disclose your personal information to charity partners , our related companies, third parties who assist us in supplying our services or who perform operational, administrative and other related functions on our behalf (including technology and business service providers), and to others in order to comply with our legal obligations.

We are likely to disclose personal information to overseas recipients in limited circumstances.  Circumstances in which we will do this include where:

  • the individual has asked us to or we have their consent to do so;
  • we have outsourced a business activity or function to an overseas service provider or engaged a service provider to assist with our operations such as website hosting and development;
  • we reasonably believe that the overseas recipient is subject to a law or binding scheme that protects the information in a way that is substantially similar to the way the information is protected under the Privacy Act and the APP, and there are mechanisms the individual can access to take action to enforce that protection; or
  • the disclosure is required or authorised by or under an Australian law or a court/tribunal order.

Please note that the laws on processing personal information in other countries may be less stringent than in Australia. When we disclose personal information overseas, we will take reasonable measures to ensure that the individual’s information is held, managed and accessed in accordance with the standards that apply in Australia, including the APP.

We will require our service providers to keep the personal information confidential and not use it for any purpose other than performing those services.

Integrity of personal information

We will take such steps (if any) as are reasonable in the circumstances to ensure that the personal information we collect is accurate, up-to-date, and complete, and that the personal information we use and disclose is accurate, up-to-date, complete and relevant (having regard to the purpose of the use or disclosure). To assist us, please ensure that the information provided to us is accurate, up-to-date, and complete.

We will also take such steps (if any) as are reasonable in the circumstances to protect the personal information we collect and hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. We have security policies and systems in place to protect your personal information, which are reviewed and updated on a regular basis.  The people within our organisation who handle your personal information are only those who have the need to access it and they have the training and skills to protect your personal information from unauthorised access or misuse.

If you provide us with your personal information over the internet you accept that such information will be transmitted at your own risk as the security of such information cannot be guaranteed.

If we hold personal information about you that is no longer needed for any purpose for which it may be used or disclosed, we will take such steps as are reasonable in the circumstances to destroy or permanently de-identify that personal information.

Access to and correction of personal information

You can request, and we will provide you with access to any personal information we hold about you (subject to certain legal exceptions). If a legal exception applies and we decide not to provide you with access to any personal information we hold about you, then we will advise you of the reasons for our decision.

If we are satisfied that any personal information we hold about you is inaccurate, incomplete, out of date, misleading or irrelevant (having regard to the purpose for which it is held) we will take such steps (if any) as are reasonable in the circumstances to correct that personal information. This may include notifying third parties to whom we have disclosed that personal information. If we do not agree that personal information we hold about you is inaccurate, incomplete, out of date, misleading or not relevant, you may ask that we attach a statement to this effect to our record.

Other organisations’ websites

The Kids Giving Back website and our email communications may contain links to other websites. In addition, we may utilise other service providers’ websites for administrative functions such as for bookings and arranging payments for Events.  We do not control these websites or any of their content (other than to disclose the purpose of your payment or booking as part of the administrative process).  If you visit these websites, you will be governed by and may be required to accept the relevant websites’ own terms of use (including privacy policies).

Changes to this Privacy Policy

We may amend this Policy from time to time. The latest policy is available on the Kids Giving Back website and on request.

Intranet and Website

Some of the pages on the Kids Giving Back website use “cookies”, which are small files that may be placed on the person’s hard disk for record-keeping purposes. Cookies helps us remember the person viewing our website and may collect and store the person’s server address, top level domain name (e.g. .com, .gov, .net etc), the date and time of visit, location of country service address, the type of browser used, the pages viewed and any downloads made, the previous site visited and the site visited next. We may also use the information to assist in improving the website, marketing and product development.

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. A server cannot find out a name or email address, or anything about you by using cookies.

We do not store or collect cookie information. Once we receive information from you, via email or any other means, the information is stored in a secure environment.

Concerns, Queries and Complaints

If a person has any concern, query or complaint about:

  • any personal information that may have been collected, used or disclosed by Kids Giving Back
  • this Privacy Policy; or
  • a breach of the Australian Privacy Principles,

they can contact us by emailing us at  Any concerns, queries or complaints are to be referred to the Communications Liaison Manager.

We take complaints very seriously and will respond shortly after receiving written notice of the complaint.  We will try to resolve the complaint quickly and fairly.

If the person is not satisfied with the manner in which we deal with their complaint they may refer it to the Office of the Australian Information Commissioner (OAIC):

Online: by visiting


Phone: 1300 363 992

Mail: GPO Box 5218

Sydney NSW  2001

Contact us

If you have any questions about this Privacy Policy or if you wish to request access to your personal information, correct or update you details or raise any privacy concerns you may have, please contact us at:

Kids Giving Back

Communications Liaison Manager


Last Updated: October 2022